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Mais um vídeo foda tirado de um post foda do Made by Many. Eis o que os caras falam sobre a palestra abaixo:

And anyone who has watched the wonderful systems thinkerJohn Seddon in full flight knows that when organisations set the wrong targets, people employ great ingenuity to reach the artificial targets at the expense of their true purpose.

Para meu deleite, a apresentação é sobre Systems Thinking e o John cita inúmeras vezes W. Edwards Deming. Se você não conhece Deming, deveria conhecer.

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John Seddon explains why targets make organisations worse and controlling costs makes costs higher. This elegant dissection of the organisational madness that pervades our culture was given at the 2009 conference of the Human Givens Institute.

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